From Leo's mailbag:
> From: A Computer User
> Sent: April 9, 2006
> To: Ask Leo!
> Subject: Contact for Hotmail Plus?
>
> Leo,
> --------------
> I have a hotmail password question - BUT.. this is not a FREE
> account. My mother in law has a hotmail PLUS account.
> Yesterday, I arrived here to find her locked out of her
> hotmail. She had recently changed her password (ebay account
> was hacked, so i told her to change her hotmail password
> too.) I guess she had problems logging in, and opted to
> "reset" her password. She does NOT have an alternate email
> associated with her account ( MUCH to my dismay and
> disapproval!) and NOW.. in order to get to the "premium
> member customer support" you have to be able to log IN to
> your premium account! We are paying customers and SHOULD be
> able to contact hotmail and have them reset it according to
> billing information..
>
> but I can NOT seem to find the right place to get a hold of
> them ANYwhere.. Do you have the contact information for the
> premium services? I would just sit on my hands and wait for
> monday to try the "free" channels.. IF we were talking about
> a free account. I feel that since she pays for her freaking
> hotmail.. she should be able to get help!.. please tell me
> you have some kind of premium member contact information.
> Thank you! ..
Sadly, while I *totally* agree with you that you are entitled so
some "real" support when paying money ... I know of no additional
contacts or support mechanisms for Hotmail Plus.
Sorry :-(
Thanks for asking,
Leo
Article 1219
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