From Leo's mailbag:
> From: A Computer User
> Sent: August 9, 2005
> To: Ask Leo!
> Subject: why doesn't my alternate address work?
>
> Leo,
> I set up a hotmail account for myself, and then
> tested the password recovery function. The one with my secret
> question worked fine, but not the alternate address option. I
> tried this several times, but no email was sent to my
> alternate address (it's now been around 3 hours). I am
> terrible with passwords/secret questions and rely on my
> alternate address (which is my work email) for my webmail
> accounts. How do I contact hotmail regarding this problem, or
> do you know what could be the matter. I even went into
> passport and confirmed my alternate email address and tried
> again, but no luck!!!!!
Assuming you're *positive* that you entered your alternate
email address correctly, the next most likely culprit is
over-aggressive spam filtering on the part of your company.
This article discusses that:
http://ask-leo.com/why_is_my_mail_to_this_person_not_getting_through.html
not everything applies, but some ideas may help, or at least
clarify.
Thanks for asking!
Leo