From Leo's mailbag:
> From: A Computer User
> Sent: August 21, 2005
> To: Ask Leo!
> Subject: WMP update keeps re-isntalling
>
> Leo,
> When I check for windows updates I keep seeing a WMP update
> (KB828026) coming up as critical. I have installed several
> times, successfully according to my installation history. I
> paid close attention last time and noticed something just
> before the "update was successful" window popped up. The best
> description I can give you, since it happens VERY quickly, is
> that it looks like a dark window from dos mode. I can't see
> any characters in the box. My os is ME.
This is a toughie.
First, here's the KB article on that update:
http://support.microsoft.com/default.aspx?scid=kb;en-us;828026
It has uninstall instructions, so I think my first step would
be to uninstall it manually, ensuring that it's gone, and then
try the update again.
Failing that ... and this'll sound kinda odd ... if you can
borrow a video camera, or even a digital camera that can take
video, try to take a video of the screen as the DOS box comes
and goes. Then, look at the video frame-by-frame to see if you
can decipher any error messages that may help.
Finally ... it looks like this all applies to WMP 9 and
earlier. You could try upgrading to WMP 10.
Good luck!
Thanks for asking,
Leo
Article 735
| Category:
Windows
